1. Introduction
Ellel Company Limited (“we,” “us,” or “our”) is committed to protecting the privacy of every visitor and customer who interacts with our website and services. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the choices you have regarding your information. By using our website or purchasing our products, you consent to the practices described in this policy.
2. Information We Collect
We collect information that you voluntarily provide to us, as well as certain information automatically collected when you visit our website.
Information you provide directly may include your full name, email address, phone number, billing address, and payment details, which are collected when you register an account, place an order, subscribe to our newsletter, or contact our support team. If you book a coaching session or personalized support service, we may also collect additional details relevant to providing that service, such as your educational or career background.
Information collected automatically may include your IP address, browser type, device information, pages visited, and time spent on our website, gathered through cookies and similar tracking technologies to help us understand how our website is used and to improve your experience.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To process and fulfill your orders, including delivering digital products and confirming payment.
- To communicate with you regarding your orders, account, or support requests.
- To send you updates, promotions, or newsletters, where you have opted in to receive such communications.
- To improve our website, products, and overall customer experience.
- To detect, prevent, and address technical issues, fraud, or unauthorized activity.
- To comply with applicable legal or regulatory obligations.
4. Payment Information
When you make a purchase, your payment details are processed through secure third-party payment processors. We do not store your full card or payment account details on our own servers. These payment processors maintain their own privacy and security practices, and we encourage you to review their policies as well.
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:
- With trusted service providers who assist us in operating our website, processing payments, or delivering products, and who are contractually obligated to keep your information confidential.
- When required to comply with applicable laws, regulations, legal processes, or governmental requests.
- To protect the rights, property, or safety of Ellel Company Limited, our customers, or others.
- In connection with a business transfer, such as a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including order processing, customer support, and legal or accounting requirements, after which it is securely deleted or anonymized.
8. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, though doing so may affect certain features of our website.
9. Your Rights
Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information. You may also have the right to opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
10. Children’s Privacy
Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at admin@easyllabus.com.